The following are the conditions that apply to returns of Costume National Scents:
a. Only products in unopened original packaging that have not been tampered with or used in any manner OR that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
b. Products must be returned to Company within 30 days of delivery using the provided prepaid UPS label.
c. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than 15 days from delivery and obtain a Return Merchandise Authorization in accordance with the procedure described below. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
d. Prior to returning products, you must contact Company and obtain a Return Merchandise Authorization Form, Prepaid UPS Label, and Credit Memo. To obtain these three documents, please send an email to Customer Service (CustomerService@europarfum.com) or call a Company representative at 212.643.1130, and provide your order number, full name, shipping address and email address.
e. Products must be returned with the original shipping box, packing materials, as well as ALL COMPLIMENTARY SAMPLES and a copy of the Return Authorization Form.
f. Refunds will only be issued in the same form as was used for payment.
g. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
h. Returned products should be shipped to the following address:
Attention: Customer Service
60 Honeck Street
Englewood, NJ 07631
i. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
j. Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
k. Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.